08Maritime · Ship Agency
One port call. One point of contact.
Ship agency support that keeps a vessel's call at Tema organised and informed — coordinating the terminal, port stakeholders, suppliers and services around the ship's programme.
Overview
A port call has more moving parts than it looks.
Berthing, documentation, cargo operations, crew matters, supplies and services all have to line up in the short time a vessel spends in port — across parties who each see only part of the picture. Our agency support gives the owner, operator or charterer one coordinated contact for the call, built on the port operations, documentation and stakeholder coordination we already provide for cargo moving through Ghana's ports.
Anatomy of a vessel call
Five stages. One contact.
01 / 05 — Pre-arrival
Expected, not discovered.
Information is gathered and arrangements made before the vessel arrives, so the call starts on a plan the relevant parties already know.
- Arrival information
- Documentation
- Berth planning
02 / 05 — Port call
Alongside and accounted for.
As the vessel berths, the port, terminal and service parties are coordinated so the call runs as planned from the first line ashore.
- Berthing
- Stakeholders
- Terminal
03 / 05 — Operations
Everyone working from the same picture.
While cargo operations run, we keep the principal and the parties involved informed and aligned, and raise issues while they can still be solved.
- Cargo operations
- Progress updates
04 / 05 — Crew & husbandry
The ship's own needs.
Crew matters, supplies and services are arranged around the programme — including provisions and stores through our ship chandling.
- Crew change
- Provisions
- Transport
05 / 05 — Departure
Closed out cleanly.
Departure arrangements are coordinated and the call is closed out with the principal, with nothing left outstanding on the quay.
Scope
What we can coordinate.
Each request is scoped to the vessel and the call. This is what we can take on — not a fixed package.
Port-call coordination
Planning the call around the vessel's programme with the relevant parties.
Pre-arrival & departure
The information and arrangements needed before arrival and ahead of sailing.
Vessel documentation
Support preparing and coordinating documentation for the call.
Stakeholder communication
Keeping port, terminal and other relevant parties informed.
Berthing & operations
Coordination around berthing and operational requirements.
Cargo-operation liaison
Liaison around cargo operations while the vessel is alongside.
Crew-change coordination
Arrangements for crew joining and leaving the vessel.
Husbandry support
The day-to-day needs of the vessel and crew during the call.
Provisions & services
Supplies and services coordinated, including our ship chandling.
Transport arrangements
Ground transport for crew, documents and items.
Supplier coordination
The right suppliers brought in at the right point in the call.
Operational reporting
Updates on the progress of the call to the principal.
Why Cosmopolitan
Why it matters on a call.
A single point of contact
One coordinated line to the call, instead of a chain of separate conversations.
Informed, not chased
Progress updates as the call runs, so the principal isn't left asking.
Grounded in port operations
Built on the documentation and stakeholder coordination we already run for cargo through Ghana's ports.
Joined-up support
Agency, chandling, customs and onward transport from one team.
Frequently Asked
Questions about a vessel call.
Something specific we haven't covered? Call our commercial team on +233 24 025 2350, email info@cosmopolitanlogisticservices.com or send us a message.
Ready to move?
Calling at Tema? Let's plan the call.
A commercial specialist will respond within one business day with a scoped proposal and next steps.
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